How do I return an item?
Terms & Conditons
All buyers purchasing from www.BuckPerformance.com agree to the following terms
REFUNDS & RETURNS
If The Item is Not Defective and You want to return it
You may return most uninstalled product for any reason within 14 days of receipt. Returning a product that is not defective will however result in a 15% restocking fee. This restocking fee covers the various costs associated with processing your order, manufacturer restocking fees we pay, and any discounted shipping we offer. Any shipping the customer paid is NOT refundable. Return shipping is customer’s responsibility. To provide our customers with the best price, and fastest service, we may ship your order from multiple warehouses. In the case of a return, you will be asked to return the items to the warehouses they shipped from, which may result in multiple return shipments.
To initiate a return, you must contact us via our email contact us form to request an RMA Number. We will reply with the RMA number and instructions to send back your package. We will refuse and return to sender any returns that arrive to us damaged, or without an RMA number being issued prior.
Product must be returned in new, uninstalled condition, and returned in original UNDAMAGED packaging. Please note specifically returns are not accepted on exhausts that are installed because the customer determines they do not like sound. Exhaust tone is subjective, and there is no way we can allow customers to try exhausts, and then return them for refund.
All returns must be properly packaged and sent with proper insurance. Any returns received damaged or obviously installed will be refused and returned to sender.
Any part that has been installed on a vehicle is no longer applicable for a refund, return, or replacement.
Drag Slicks and Radials are not eligible for a return - No road hazard protection is offered.
If the Item is Defective and You want to return it
If you receive a part that is damaged or defective, please contact us within 10 business days of receipt. When a part is lost in transit or received damaged, we will initiate a claim with our shipping carrier. Replacements will not be sent until the claim is fully investigated. All parts purchased through BuckPerformance.com are subject to the manufacturer's warranty ONLY, so defective claims are handled under the manufacturer’s warranty. After the part, has been installed, or 10 days have passed, the customer must work directly with the manufacturer to resolve any warranty issues. Installed parts are never returnable for a refund. Buck Performance is also is not liable for any installation labor cost or parts/vehicle damage caused by defective parts.
To initiate a return, you must contact us via our email contact us form to request an RMA Number. We will reply with the RMA number and instructions to send back your package. We will refuse and return to sender any returns that arrive to us with shipping damage, or without an RMA number being issued prior.
Do not install or modify a defective or damaged item, as doing so is in violation of our order terms and can result in the manufacturer’s warranty being voided.
Special Order Items